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Information Systems & Technology (IST) will begin work this year to refresh the University’s core network equipment. Current network technology is nearing end-of-life, providing an opportune time to review the current environment and institute changes that will improve performance and allow for the optimization of the core network components as future demand requires.

New version of Microsoft Teams to be enabled February 20, 2024. Microsoft is retiring the classic version of Teams on March 31, 2024. 

WatIAM (Sailpoint IdentityIQ) is being upgraded from version 8.1 to version 8.2. 

The initiatives profiled in our 2023 Annual Report represent important work that IST has undertaken on behalf of the campus community to strengthen our campus cybersecurity defences, enrich the educational technologies used for teaching and learning, and to modernize information systems used to serve our campus community.

 has been selected (via a request for proposal (RFP)) to provide a constituent relationship management solution (CRM).

Quest will be unavailable for scheduled maintenance.

WatIAM has been proactively shut down, as IST staff troubleshoot an error.

S1 was deployed as a temporary EDR in response to a security breach earlier this year. Recently, a request for proposal (RFP) process was completed to select a permanent EDR solution. The S1 product from a different solution provider was selected as the result of the RFP.

October 6, 2023

Internet access on the main campus has been restored. 

This issue originated from one of our remote campus connections. 

For any questions or concerns, please contact the IST Help Desk at helpdesk@uwaterloo.ca 

October 5, 2023

Internet access is down in many buildings on main campus, due to a hardware fault. Teams from IST are going building-to-building to fix the fault and some buildings are already back online.