Resolved:WatIAM currently unavailable - October 19

Thursday, October 19, 2023

Resolved:  WatIAM has been restored to a backup from Tuesday, October 17, at 9:00pm.

What is the impact?

The following changes made between Tuesday, October 17 at 9:00pm and Thursday, October 19 at 8:00am are lost and cannot be restored.

  • Locked/unlocked identities.
  • Updated email settings (mail routing address, friendly email address changes)
  • Updated preferred names
  • Updated password recovery email
  • Identity merges
  • Identity renames (username change)

Accounts claimed between Tuesday, October 17 at 9:00pm and Thursday, October 19 at 8:00am will be lost. Affected users will be contacted.

What should I do? If you know of a request submitted that is impacted by these changes please re-submit the request to IST.

Questions or concerns? Please submit via the .

What is happening? WatIAM has been proactively shut down, as IST staff troubleshoot an error.Ìý°Â²¹³Ù±õ´¡²ÑÌýwill be unavailable until further notice.

When is this happening? Thursday, October 19, 2023

Questions or concerns? Please submit a support request via theÂ