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Resolved (November 8, 4:00 p.m.):ÌýAll incoming and outgoing calls should be working as expected again.ÌýA faulty T1 card on the Avaya PBX was replaced and all service has returned to normal.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca.

What is happening?ÌýAn issue isÌýintermittently affecting incoming and outgoing calls from all campus telephone systems. Bell has been contacted to assist in troubleshooting and we have a technician on site attempting to maintain service until resolution. Additional details will be shared when available.

Questions or concerns?ÌýPlease contact the IST Service Desk, helpdesk@uwaterloo.ca.

Resolved:ÌýA common and routine networking change had an unexpected broken outcome that resulted in a number of IST managed servers going offline. The change has been reverted. IST is following up with the vendor.

What was the impact?ÌýUsers may have been unable to access a number of services including Skype for Business, Git, and Jira.

When did this happen?ÌýWednesday, October 13 between 11:30 a.m. and 12:25 p.m.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

°Â³ó²¹³ÙÌý¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?ÌýWebexÌýusers may have received an email entitled ''Convert to Enterprise Account' fromÌýwebex_comm@webex.com. ThisÌýisÌýa legitimate email fromÌýWebex.ÌýNo user actionÌýisÌýrequired for UWÌýWebexÌýusers; there is no impact and no service disruption.

°Â³ó²âÌý¾±²õÌý³Ù³ó¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?ÌýTheÌýWebexÌýsystemÌýisÌýtryingÌýtoÌýclear up inconsistencies between users logging in withfriendly email addresses (e.g.Ìýfirstname.lastname@uwaterloo.ca) instead ofÌýusername@uwaterloo.ca.

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.ca, ext. 44357.

What is happening?ÌýQuest will be unavailable on Wednesday, October 13 between 6:30-9:00 a.m. EDT due to scheduled maintenance.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýAs part of theÌýMicrosoft 365 email investigation recommendation, alumni Mailservices email accounts and some Exchange (Connect) accounts will be moved to Microsoft 365. During this time, Information Systems & Technology (IST) will also move email from Mailservices to Connect for a small group of users that have not yet migrated to Microsoft 365; their email accounts will not be moved to M365 at this time.

When is this happening?ÌýBetween Friday, October 15 after 4:30 p.m. and Friday, November 12, 2021.

What do I need to do?ÌýNo action is required.

• Alumni will receive email communication about this work on Friday, October 8, 2021.
• Communications will outline the post-migration steps and link to necessary support resources.
• Alumni will be instructed to contact the IST Service Desk for support; however, Faculty and Academic Support Unit computing desks may receive support calls.

Support resources:

• Migrating email to Microsoft 365 project page

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca.

What is happening?ÌýEmergency maintenance will be performed on the wireless network.

What is the impact?ÌýUsersÌýmay experience interruptions when using the Wi-Fi service. Users in residence may experience interruptions to Wi-Fi, and to wired connections where devices are connected directly to access points.

When is this happening?Ìý

• Wednesday, September 29 6:00 a.m. toÌýWednesday, September 29Ìý8:00 a.m.
• Thursday, September 30Ìý6:00 a.m. toÌýThursday, September 30Ìý8:00 a.m.
• Monday, October 4Ìý6:00 a.m. toÌýMonday, October 4Ìý8:00 a.m.

Why is this happening?ÌýThe purpose of this maintenance is to apply software patches.

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

Resolved (October 12, 1:20 p.m.):ÌýThe 'UniversityOfÀ¶Ý®ÊÓƵ' Captive Portal for guest Wi-Fi is now working as expected.

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýSome users may be experiencing issues when trying to access theÌý'UniversityOfÀ¶Ý®ÊÓƵ' Captive Portal for guest Wi-Fi. IST is investigating.Ìý

When did the issue start?ÌýMonday, September 20 aroundÌý7:00 a.m.

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýThere has been a recentÌýincrease in the number of malicious emails being sent to members of the University community from attackers impersonating leaders at all levels of the organization.ÌýPlease be vigilant and read emails carefully before responding.

What should I do if I have received this email?ÌýSuspected phishing and malicious emails should be reported to the Security Operations Centre atÌýsoc@uwaterloo.ca. Reports of successful fraud should be directed to UW Special Constable Services atÌýuwscs@uwaterloo.ca.

Update (October 6, 11:25 a.m.):

What is happening?ÌýThe Cisco AnyConnect VPN Client will be updated to version 4.10.

When is this happening?ÌýWednesday, October 13. The client software will automatically be updated for users connecting to the VPN after 7:00 a.m.

What is the impact?ÌýSome end-of-life operating systems will no longer be officially supported.

What do users need to do?ÌýEnsure you are using a supported OS version:

• Windows: version 8.1 or newer
• Mac: version 10.15 or newer

Why is this happening?ÌýThe updated client contains critical security fixes and enhancements.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýThe University’sVPN tool AnyConnect will be upgraded to version 4.10.

When is this happening?

• The upgrade for IST-managed machines will take place on Thursday, September 23 at 11:00 p.m.
• The upgrade for unmanaged machines will take place on Wednesday, October 6 at 7:00 a.m.

What is the impact?ÌýUsers of unsupported operating systems will no longer be able to run AnyConnect.ÌýInformation Systems & Technology (IST) has identified that the operating system (OS) on the computer/device you used to connect to the University’s VPN recentlyÌýmayÌýbeÌýout of date.Ìý

What do I need to do?ÌýYou must update the operating system on your computer/device in order to use the VPN tool.

• On a Mac, ensure you are running version MacOS 10.15 (Catalina) or newer: Click Apple icon > About this Mac
• On a PC, ensure you are running version 8.1 or newer: follow these instructions to see which version of Windows operation system you are running,Ìý

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca.