À¶Ý®ÊÓƵ

What is happening?ÌýTeamsÌýwebinars,ÌýMicrosoft's tool for hosting secure and interactiveÌýwebinars, has beenÌýenabled for all University members with an active Microsoft Teams license.Ìý

How are TeamsÌýwebinars different from Teams meetings?Ìý

Resolved (September 15, 8:12Ìýa.m.):ÌýUsers should be able to authenticate when connecting to eduroam again.ÌýIST has implemented a targeted mitigation while the vendor provides a software patch to fix a bug in the authentication service.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýUsers may be experiencing authentication issues when connecting to eduroam.ÌýIST is investigating.Ìý

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

Resolved (Aug 27):ÌýMicrosoft has successfully deployed a fix to restore OneDrive for Business storage limits. OneDrive for Business storage limits should be restored to 5TB by 6:00 p.m. today.Ìý

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýUsers may be seeing OneDrive for Business storage limits that are lower than expected. Microsoft is aware of the issue and is working on deploying a fix. More information will be provided once available.Ìý

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýIn preparation for theÌýÌýannounced by Atlassian on October 16, 2020, users and spaces on the on-premises ConfluenceÌýinstanceÌý(wiki.uwaterloo.ca)Ìýare being migrated to Confluence Cloud (uwaterloo.atlassian.net).Ìý

When is this happening?ÌýOn-premises Confluence users and spaces will be migrated to Confluence Cloud betweenÌýSeptember 29 and November 1. IST Client Services staff will reach out to owners of on-premises Confluence spaces to schedule a migration date and time.Ìý

Why is this happening?

• Atlassian removed the ability to purchase new on-premises licenses on February 2, 2021.ÌýAdditional users cannot be added to the on-premises Confluence instance once the existing license limit has been reached.Ìý
• In order to downgrade the number of on-premises licenses, users need to be migrated before February 2, 2022.
• Atlassian has announced that support for all Atlassian server products will end on February 2, 2024.

What is the impact?Ìý

• Once migrated, Confluence URLs will begin withÌýuwaterloo.atlassian.net instead ofÌýwiki.uwaterloo.ca.Ìý
• Migrated Confluence pages will continue to use the legacy editor by default.ÌýConfluence content editors also have the option toÌý.Ìý

• • There is no impact if you choose to continue using the legacy editor.Ìý
  • Some legacy editor features will no longer work if you convert the page to use the new editor. For a full listÌýof legacy editor features and conversion impacts, please see:Ìý

What do users need to do?Ìý

• During your scheduled migration time, please log out of Confluence and do not add or edit content.
• Once migrated, WCMS content editors will need to update all links to on-premises Confluence spaces (wiki.uwaterloo.ca) with the new Confluence Cloud linksÌý(uwaterloo.atlassian.net).

Additional Resources

Questions or concerns?ÌýPlease contactÌýAndrew McAlorum (amcalorum@uwaterloo.ca)

What is happening?ÌýExchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period.Ìý

When is it happening?ÌýSunday,ÌýAugust 15ÌýtoÌýFriday,ÌýAugust 20Ìý- between 9:00 and 10:00 p.m. each night.

Why is it happening?ÌýTo upgrade Exchange software with theÌýlatest updates.

Who will it impact?ÌýUsers that are actively connected to an ExchangeÌýserver when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert about being redirected to autodiscover.uwaterloo.ca. This is normal behavior and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions.ÌýThis maintenance will not impact mailboxes that are in Microsoft 365.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

Resolved (August 4, 2:38 p.m.):ÌýEmails for past Outlook meeting requests were sent as a result of theÌýrestoration of Teams voice conferencing licenses. All voice conferencing licenses have been restored; users should no longer receive these emails.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca, ext. 44357.

What is happening?ÌýUsers may have received email notifications for past Outlook meeting requests yesterday between 5:00 p.m. and 5:15 p.m. IST is investigating with the vendor.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca, ext. 44357.

Resolved (August 4, 12:04 p.m.):ÌýVoice licensing for users is currently being processed and restored. All licenses will be restored over the next several hours.

• Users will be able to use voice conferencing again once licenses have been restored.
• Users may receive another email confirmation once their license has been reapplied. This is a legitimate email; no action is required.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca, ext. 44357.

What is happening?ÌýTeams voice conferencing licenses are currently unavailable.Ìý

What is the impact?ÌýUsers are unable to create new Teams meetings using a telephone number. This issue does not impact any other features in Teams or Skype.

IST is working with the vendor to resolve the issue.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca, ext. 44357.Ìý

Please share with employees and students in your department.Ìý

What is happening?ÌýThe campus-wide Zoom license is now available for employees and students; pro/educational licenses are available for employees and graduate students, and basic licenses are available for undergraduate students.Ìý

• IST is continuing to migrate existing University of À¶Ý®ÊÓƵ Zoom users to the campus-wide license.Ìý
• The integration of Zoom with LEARN is currently underway and is expected to be complete during the first week of August.

If you do not have an existing Zoom account:ÌýFaculty, staff, and students can create an account by going toÌý,Ìýclicking Sign In, and logging in with theirÌýusername@uwaterloo.caÌýcredentials.Ìý

If you have an existing Zoom account:Ìý Migrate your account to the campus-wide license using the steps below.Ìý

1. If your Zoom account username is notÌýusername@uwaterloo.ca,Ìý.
2. Go toÌýÌýand click 'Sign In'. Enter yourÌýusername@uwaterloo.caÌýlogin credentials. The first time you login, you will be asked to migrate your existing account. Follow the prompts to migrate your account.Ìý
3. If you have a paid Zoom account, Zoom will update your account balance andÌýyou can request a refundÌýby calling Zoom Support:Ìý+1.888.799.9666ÌýextÌý2.

Notes:Ìý

• The ability to log in with Zoom credentials will be disabled at a later date and users will be required to log in with their University of À¶Ý®ÊÓƵ credentials.Ìý
• To optimize the reimbursement of your remaining account balance,Ìýit is recommended that you create orÌýÌýas soon as possible.ÌýIf you have an upcoming Zoom event, you can create or migrate your Zoom account at your convenience after the event date.

Additional resources

• For Zoom Support, visit theÌýÌýor callÌý+1.888.799.9666ÌýextÌý2 for account balance inquiries
• University of À¶Ý®ÊÓƵ Zoom licensing information
  • For information regarding licensing, emailÌýrt-ist-itms-collab@rt.uwaterloo.caÌý

Questions or concerns?ÌýPlease submit to theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.ca.

Resolved:ÌýUsers may have been unable to authenticate when connecting to the eduroam and UniversityofÀ¶Ý®ÊÓƵ wireless networks from 11:00 p.m. on July 20 to 8:00 a.m. on July 21. The issue has been resolved; users should be able to access the wireless networks again.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca, or 519-888-4567 ext. 44357.

WhatÌýisÌýhappening?ÌýThe individual userÌýnetworkÌýdriveÌý(N:Ìýdrive) service willÌýno longer be offered by IST after April 2023. OneDrive will replaceÌýN:ÌýdriveÌýas the centrally supported user file storage tool.Ìý

• In preparation for this change, usersÌýin Academic Support Units withÌýIST-managed Windows machines will be migratingÌýfromÌýN:ÌýdriveÌýto OneDrive during the Spring 2021 term, as part of theÌýMigratingÌýN:Ìýdrives to OneDrive Project. Academic Support Unit migrations are expected to be complete by mid-September 2021.Ìý
• Participating faculties ready to begin N: drive to OneDrive migrations canÌýÌýfor assistance.Ìý

WhenÌýisÌýthisÌýhappening?ÌýAprilÌý2023,Ìýbetween Winter and Spring terms.

WhyÌýisÌýthisÌýhappening?ÌýIn comparison toÌýN:Ìýdrive,OneDrive offers a more user-friendly and robust file storage solution.ÌýWith 5 TB of storage,ÌýOneDrive offers a significantly greater amount of storage space compared to theÌýN:Ìýdrive.ÌýOneDrive also allows users to access, share, and collaborate on files from anywhere on any device. VisitÌýtheÌýMigratingÌýN:Ìýdrives to OneDrive Project pageÌý​for more benefits.

Additional ResourcesÌý

• Learn more about the MigratingÌýN:Ìýdrives to OneDrive Project
• Ìý

Questions or concerns?ÌýPlease contactÌýAndrew McAlorum (amcalorum@uwaterloo.ca)