The Davis Centre and Dana Porter service desks will be closed from 4:30 p.m. on December 22, 2021 to January 3, 2022.ÌýThese service desks will open January 4, 2022 with regular hours.
The Village 1 service desk will close at 4:30 p.m. December 23 and will open January 2, 2022 with regular hours.
°Â³ó²¹³ÙÌý¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?ÌýSome WebEx users will receive an email message prompting them to update their WebEx account, however no action is required by end users.
°Â³ó±ð²ÔÌý¾±²õÌý³Ù³ó¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?ÌýTuesday, December 7, 2021.
°Â³ó²âÌý¾±²õÌý³Ù³ó¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?ÌýOccasionally, WebEx needs to synchronize user account information, often capturing updates made in WatIAM that have not yet been reflected in an individual’s WebEx cloud records. This work also updates the student directory information for outgoing and incoming students.
°Â³ó²¹³ÙÌý¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?ÌýWindows laptops in Academic Support will be removed from the Laptops OU (disabling the Offline Files feature).
°Â³ó±ð²ÔÌý¾±²õÌý³Ù³ó¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?ÌýMonday,ÌýDecemberÌý6Ìýat 4:30 p.m.
°Â³ó²âÌý¾±²õÌý³Ù³ó¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?ÌýThe Offline Files feature slows down most computers and is no longer needed due to work done during the OneDrive migration.Ìý
What is happening?ÌýExchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period.Ìý
When is it happening?ÌýTuesday, December 7Ìýto Tuesday, December 21 between 9:00 and 10:00 p.m. each night.Ìý
What’s happening?ÌýThe UW Microsoft 365 Automation Platform will be upgraded from .NET Core 3.1 to .NET 6.ÌýIST uses this system to streamline the following automation processes:
When is this happening?ÌýThe Microsoft 365 Automation Platform will be upgraded on Tuesday, November 23.
Why is this happening?ÌýThis upgrade will allow for continued development and software support from the vendor until the end of 2024. This upgrade will also provide platform feature enhancements such as:Ìý
What is the impact?ÌýNo impact is expected for the automation processes listed above. IST will closely monitor these automation processes after the upgrade to ensure no unexpected issues arise.Ìý
Questions or concerns? Please contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor 519-888-4567 ext. 44357.Ìý
What is happening?ÌýAs part of the transition to the new support ticket tracking and management tool Jira Service Management, the Request Tracker (RT) “-general-“ queue, which accepts support requests emailed toÌýrt@uwaterloo.ca,Ìýrt@rt.uwaterloo.ca, andÌýrequest@uwaterloo.ca,Ìýwill be configured to no longer accept such requests.Ìý
Resolved (November 8, 4:00 p.m.):ÌýAll incoming and outgoing calls should be working as expected again.ÌýA faulty T1 card on the Avaya PBX was replaced and all service has returned to normal.
Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca.
What is happening?ÌýAn issue isÌýintermittently affecting incoming and outgoing calls from all campus telephone systems. Bell has been contacted to assist in troubleshooting and we have a technician on site attempting to maintain service until resolution. Additional details will be shared when available.
Questions or concerns?ÌýPlease contact the IST Service Desk, helpdesk@uwaterloo.ca.
Resolved:ÌýA common and routine networking change had an unexpected broken outcome that resulted in a number of IST managed servers going offline. The change has been reverted. IST is following up with the vendor.
What was the impact?ÌýUsers may have been unable to access a number of services including Skype for Business, Git, and Jira.
When did this happen?ÌýWednesday, October 13 between 11:30 a.m. and 12:25 p.m.
Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.
°Â³ó²¹³ÙÌý¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?ÌýWebexÌýusers may have received an email entitled ''Convert to Enterprise Account' fromÌýwebex_comm@webex.com. ThisÌýisÌýa legitimate email fromÌýWebex.ÌýNo user actionÌýisÌýrequired for UWÌýWebexÌýusers; there is no impact and no service disruption.
°Â³ó²âÌý¾±²õÌý³Ù³ó¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?ÌýTheÌýWebexÌýsystemÌýisÌýtryingÌýtoÌýclear up inconsistencies between users logging in withfriendly email addresses (e.g.Ìýfirstname.lastname@uwaterloo.ca) instead ofÌýusername@uwaterloo.ca.
Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.
Resolved (October 7, 1:35 p.m.):ÌýUsers should be able to connect to the wireless network again. Wireless controllers were rebooted to mitigate a suspected bug. IST will follow up with the vendor to determine the root cause of the outage.Ìý
What is happening?ÌýUsers may be unable to connect to the wireless network. IST is investigating.
Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.ca, ext. 44357.