À¶Ý®ÊÓƵ

Resolved (August 4, 12:04 p.m.):ÌýVoice licensing for users is currently being processed and restored. All licenses will be restored over the next several hours.

• Users will be able to use voice conferencing again once licenses have been restored.
• Users may receive another email confirmation once their license has been reapplied. This is a legitimate email; no action is required.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca, ext. 44357.

What is happening?ÌýTeams voice conferencing licenses are currently unavailable.Ìý

What is the impact?ÌýUsers are unable to create new Teams meetings using a telephone number. This issue does not impact any other features in Teams or Skype.

IST is working with the vendor to resolve the issue.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca, ext. 44357.Ìý

Please share with employees and students in your department.Ìý

What is happening?ÌýThe campus-wide Zoom license is now available for employees and students; pro/educational licenses are available for employees and graduate students, and basic licenses are available for undergraduate students.Ìý

• IST is continuing to migrate existing University of À¶Ý®ÊÓƵ Zoom users to the campus-wide license.Ìý
• The integration of Zoom with LEARN is currently underway and is expected to be complete during the first week of August.

If you do not have an existing Zoom account:ÌýFaculty, staff, and students can create an account by going toÌý,Ìýclicking Sign In, and logging in with theirÌýusername@uwaterloo.caÌý³¦°ù±ð»å±ð²Ô³Ù¾±²¹±ô²õ.Ìý

If you have an existing Zoom account:Ìý Migrate your account to the campus-wide license using the steps below.Ìý

1. If your Zoom account username is notÌýusername@uwaterloo.ca,Ìý.
2. Go toÌýÌýand click 'Sign In'. Enter yourÌýusername@uwaterloo.caÌýlogin credentials. The first time you login, you will be asked to migrate your existing account. Follow the prompts to migrate your account.Ìý
3. If you have a paid Zoom account, Zoom will update your account balance andÌýyou can request a refundÌýby calling Zoom Support:Ìý+1.888.799.9666ÌýextÌý2.

Notes:Ìý

• The ability to log in with Zoom credentials will be disabled at a later date and users will be required to log in with their University of À¶Ý®ÊÓƵ credentials.Ìý
• To optimize the reimbursement of your remaining account balance,Ìýit is recommended that you create orÌýÌýas soon as possible.ÌýIf you have an upcoming Zoom event, you can create or migrate your Zoom account at your convenience after the event date.

Additional resources

• For Zoom Support, visit theÌýÌýor callÌý+1.888.799.9666ÌýextÌý2 for account balance inquiries
• University of À¶Ý®ÊÓƵ Zoom licensing information
  • For information regarding licensing, emailÌýrt-ist-itms-collab@rt.uwaterloo.caÌý

Questions or concerns?ÌýPlease submit to theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.ca.

Resolved:ÌýUsers may have been unable to authenticate when connecting to the eduroam and UniversityofÀ¶Ý®ÊÓƵ wireless networks from 11:00 p.m. on July 20 to 8:00 a.m. on July 21. The issue has been resolved; users should be able to access the wireless networks again.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca, or 519-888-4567 ext. 44357.

WhatÌýisÌýhappening?ÌýThe individual userÌýnetworkÌýdriveÌý(N:Ìýdrive) service willÌýno longer be offered by IST after April 2023. OneDrive will replaceÌýN:ÌýdriveÌýas the centrally supported user file storage tool.Ìý

• In preparation for this change, usersÌýin Academic Support Units withÌýIST-managed Windows machines will be migratingÌýfromÌýN:ÌýdriveÌýto OneDrive during the Spring 2021 term, as part of theÌýMigratingÌýN:Ìýdrives to OneDrive Project. Academic Support Unit migrations are expected to be complete by mid-September 2021.Ìý
• Participating faculties ready to begin N: drive to OneDrive migrations canÌýÌýfor assistance.Ìý

WhenÌýisÌýthisÌýhappening?ÌýAprilÌý2023,Ìýbetween Winter and Spring terms.

WhyÌýisÌýthisÌýhappening?ÌýIn comparison toÌýN:Ìýdrive,OneDrive offers a more user-friendly and robust file storage solution.ÌýWith 5 TB of storage,ÌýOneDrive offers a significantly greater amount of storage space compared to theÌýN:Ìýdrive.ÌýOneDrive also allows users to access, share, and collaborate on files from anywhere on any device. VisitÌýtheÌýMigratingÌýN:Ìýdrives to OneDrive Project pageÌý​for more benefits.

Additional ResourcesÌý

• Learn more about the MigratingÌýN:Ìýdrives to OneDrive Project
• Ìý

Questions or concerns?ÌýPlease contactÌýAndrew McAlorum (amcalorum@uwaterloo.ca)

WhatÌýisÌýhappening?ÌýShibbolethÌýSAML identity provider (https://idp.uwaterloo.ca/), one of the University’s application authentication tools,ÌýisÌýbeing upgraded from versionÌý4.0.1 to 4.1.2.

WhenÌýisÌýthisÌýhappening?ÌýThe upgrade will start on Tuesday, July 20 at 7:00 a.m. and will take a few hours to complete.Ìý

WhatÌýisÌýthe impact?Ìý

• During the upgrade, the service should remain largely available. Some authentications may fail when service nodes are taken offline or returned to service.Ìý
• After the upgrade, users accessing Shibboleth supported applications will be redirected to authenticate using the ADFS login page.

WhatÌýdo users need to do?ÌýOwners ofÌýShibbolethÌýsupported applications should test each application’s authentication after the maintenance time above. AnyÌýissues found during testing should be reported toÌýrt@uwaterloo.ca.Ìý

Questions or concerns?ÌýPleaseÌýcontact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.ca, ext. 44357.

WhatÌýisÌýhappening?ÌýGrouperÌýisÌýscheduled for maintenance on the date below.ÌýUsers will not be able to accessÌýGrouperÌýduring the maintenance window.Ìý

WhenÌýisÌýthisÌýhappening?Tuesday, July 13 from 7:00 a.m. to 11:00 a.m.

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.Ìý

Resolved:ÌýA delay in sending and receiving email to and from external domains occurred today between 2:00 p.m. and 3:00 p.m. All delayed emails should now be delivered to the intended recipient(s).

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca, ext. 44357.

What is happening?ÌýThe uwaterloo.ca WCMS website domain will be undergoing maintenance. Please note this change will only affect WCMS websites and the campus map. New WCMS 3 websites will be directed to Pantheon while existing WCMS 2 sites will continue to direct to our on-premises data centres.

When is this happening?ÌýFrom Thursday, June 24 at 8:00 p.m. to Friday, June 25 at 12:00 a.m.

Why is this happening?ÌýIn order to prepare for the upcoming WCMS 3 release with our new Drupal vendor, Pantheon, changes need to be applied to the way WCMS website requests are directed.

What is the impact?ÌýNo user impact is expected, all WCMS websites should continue to be available during this maintenance period.

Questions or concerns?ÌýPlease contactÌýJoe Kwan.

Update (August 6, 1:07 p.m.):

What is happening?

• Request Tracker (RT) will be moving toÌýActive Directory Federation Services (ADFS) authentication. ADFS is the recommended authentication service for campus.
• Moving to ADFS will enable these systems to support single sign-on, a service that provides a secure method of accessing multiple web-based systems and applications without being required to log in to each one. Visit theÌýIST Single sign-on websiteÌýto learn more.

When is this happening?Ìý Wednesday, August 11.

What do users need to do? When logging into RT:

• On the Sign in page, enter yourÌýusername@uwaterloo.caÌýand click Next.
• If prompted to choose an account, choose ‘Work or school account’.
• Enter your WatIAM password.
• You will also receive a two-factor authentication (2FA) prompt.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Update (June 16, 8:55 a.m.):

What is happening?ÌýRequest Tracker (RT)Ìýwill not be moving toÌýActive Directory Federation Services (ADFS) authenticationÌýtoday as scheduled due to last minute inconsistencies found during upgrade testing. This update will be postponed to a future date (TBD).

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.Ìý

What is happening?Ìý

• Request Tracker (RT)Ìýwill be moving toÌýActive Directory Federation Services (ADFS) authentication. ADFS is the recommended authentication service for campus.
• Moving to ADFS will enable these systems to support single sign-on, a service thatÌýprovides a secure method of accessing multiple web-based systems and applications without being required to log in to each one.ÌýVisit theÌýIST Single sign-on websiteÌýto learn more.

When is this happening? Wednesday,ÌýJune 16.

What do users need to do? When logging intoÌýRT:

• On the Sign in page, enter yourÌýusername@uwaterloo.caÌýand click Next.
• If prompted to choose an account, choose ‘Work or school account’.
• Enter your WatIAM password.
• You will also receive a two-factor authentication (2FA) prompt.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.Ìý

What is happening?ÌýVarious deprecated security protocols and ciphers from the CAS service are being removed.

What is the impact?ÌýThis change applies to the limited set of applications still using the CAS service.ÌýPlease note that CAS is a deprecated service and this removal is essential to maintain the security of À¶Ý®ÊÓƵ credentials.

When is this happening?ÌýThe CAS change will be implemented on Thursday, June 10 at 8:00 a.m.

Why is this happening?ÌýThis maintenance is required to remove obsolete protocols from campus authentication systems.

Action you may need to take before the change:ÌýReview your CAS services to verify they can communicate using TLS1.2 and associated ciphers OR prepare to switch to ADFS.

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.ca.Ìý