GreenShield has two key resources available to support members on a self-service basis:
- is an online portal that can be used to check enrolment, benefits coverage, submit claims, and review claims status/history. Access this portal through the or for your mobile device.
- provides information about how to submit a claim, obtain travel assistance, understand coverage available.
The University of ݮƵ has resources available on the Human Resources website to support members on a self-service basis:
- Review the where common questions about plan coverage are addressed
- Detailed Extended Health and Dental Benefit Information on our website may be helpful in understanding plan coverage
- Use the for general information inquiries regarding plan coverage
In addition, you can access your information in to ensure it is correct or requires updating (e.g., personal information, including name, date of birth, gender, etc., either for you or your eligible dependents). We have Workday User Guides for support on how to make important changes or look up your personal information.
If you need assistance with navigating Workday or updating your information, please contact Human Resources at hrhelp@uwaterloo.ca or at 519-888-4567 x45935. Note that any changes applied to your pertinent details are provided to and loaded into GreenShield’s system on a weekly basis.
If your information in Workday is accurate, and you are still experiencing challenges with your extended health and dental benefits, review your GreenShield account for accuracy.
If you still require assistance about your coverage or a claim, including processes (e.g., predeterminations, coordination with provincial plans, prior authorization process, etc.) or updating your address or direct deposit information, please proceed to Step Two.
