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Residence Life DonÌý–ÌýUndergraduate Communities

Dons areÌýupper-year studentsÌýthat live with you in residence. They have first-hand experience of the highs and lows of university life. Dons are trained in Emergency First Aid and mental health crisis response. Talk to your Donwhen you need:Ìý

• Support transitioning to campus and university lifeÌý
• Emergency assistance, includingÌýfor aÌýmental health crisis, for yourself or a friendÌý
• Managing stressful responsibilities or situations such as a roommate conflict
• Help meeting others in the communityÌý

Talk to your Don by knocking on their doorÌýor contacting them by email. If youÌýare not sure who yourÌýDonÌýis, visit your building’s front desk or emailÌýreslife@uwaterloo.ca.Ìý

Residence Life Don-Graduate and Family CommunitiesÌý

Grad Dons are graduate student leaders who live in Columbia LakeÌýVillage (CLV)Ìýand support the CLV Graduate & Student Family Community.ÌýÌý

Talk to your DonÌýwhen you need:

• Support transitioning to campus and university lifeÌý
• Emergency assistance, includingÌýfor aÌýmental health crisis, for yourself or a friendÌý
• Managing stressful responsibilities or situations such as a roommate conflict
• Help meeting others in the communityÌý

If you don’t know your Don,ÌývisitÌýor callÌýthe CLV front desk or emailÌýreslife@uwaterloo.ca.Ìý

Duty StaffÌý

DutyÌýstaff are available overnight from 8 p.m. - 8 a.m., 7 days a week. DutyÌýstaff receive training in crisis response, including supporting students through mental health emergencies. Call aÌýdutyÌýstaff at any time overnight if:Ìý

• You or a friend in residence needs any type of emotional or medical supportÌý
• You need to talk to someone about anything at all, including feeling lonely, homesick, or unsafeÌý

Call the Duty Staff numbers posted in your community, or you can call from your Front Desk.Ìý

Residence Life CoordinatorsÌý

Residence Life Co-ordinators (RLCs) are full-time professional staff on-call 24 /7.ÌýSome of them live on campus and are available to respond quickly.Ìý

Your RLC is trained to support you with any level of emergency, including mental health support. You can meet with your RLC for any reason at allÌýincluding:Ìý

• If you need support gaining access to resources on campusÌý
• If you are finding yourself struggling to maintain balance and self-careÌý
• If you feel unsafe for any reasonÌýÌý

Your RLC is happy to listen.ÌýSend them an email. If you’re not sure who your RLC is, emailÌýreslife@uwaterloo.ca.Ìý

Front Desk AssistantsÌý

Front Desk Assistants (FDAs) areÌýupper yearsÌýthat work at the Front Desk of every residence building. They are trained to be your one-stop-shop for any support you need. Talk to an FDA when you need:Ìý

• Information on accessing a campus resourceÌý
• Help with personal or academic stressÌý
• Support with any level of emergencyÌý

FDAs are great listeners, and they love when students pop by the Front Desk with questions. Visit your Front Desk or viewÌýtheirÌýcontact information here.Ìý

Counsellor in ResidenceÌý

Counselling support is available to helpÌýyouÌýmonitor, manage,ÌýandÌýmaintain a balanced life. Our Counsellors inÌýResidence meetÌýwith students from all over campus in both of their office locations: MKV Residence and Needles Hall. Ìý

To access any counsellor, you must first register on main campus at Needles Hall. Talk to your Don or visitÌýCounselling ServicesÌýtoday if you have questions.Ìý