
Pharmacy student and alumnus collaborate at Walmart head office
Sara Elkoftangy, Rx2024,聽didn鈥檛 plan to spend her birthday at a pediatric vaccine clinic.
But that鈥檚 exactly where the second-year pharmacy student found herself on a Saturday in January. The clinic was organized by Walmart Canada where Sara is currently a co-op student. Her supervisor Cait Woodcock offered her the opportunity to support the clinic, and Sara was thrilled to get involved.
鈥淚鈥檇 never worked with children in this context,鈥 she says. 鈥淚 jumped at the opportunity to see how a pediatric-focused clinic runs, to help patients and to get experience working there.鈥
The clinic was offered for the families of Walmart employees and was held at the Walmart head office in Mississauga. Sara supported patient check-in and registration, meeting the patients, and reassuring them and their parents about the experience.
It was one of several unique opportunities on Sara鈥檚 co-op term which she split between working online with the Walmart head office team and working in person at a Milton Walmart. The blend allowed Sara to see projects move from the drawing board to the store pharmacy.
鈥淭he experience supporting Walmart鈥檚 head office is incredible 鈥 online, I have the opportunity to collaborate with whoever I want, to participate in meetings with hundreds of staff members from across Canada, and to connect broadly across the organization,鈥 she says.

On that team, Sara supports projects that improve the overall workflow of Walmart pharmacies. She鈥檚 conducted educational presentations for pharmacy staff on Walmart鈥檚 appointment booking system and provided solutions to workflow issues in stores. For example, her team heard that pharmacy phone lines were bogged down with inquiries about rapid antigen COVID-19 testing. Sara鈥檚 team implemented changes to the recorded messages patients hear when calling in to help reduce the number of inquiries about testing staff received.
鈥淚t鈥檚 rewarding to contribute to the patient and pharmacy team experience at such a high-level,鈥 says Sara. 鈥淲e look at the challenges Walmart pharmacists face and design solutions.鈥
Sara then transitions to working in store a few days a week where she gets to see her projects in action.
鈥淢y role is the ideal blend of that corporate world experience combined with in-person pharmacy practice,鈥 she says. 鈥淭he teams in both environments are fantastic and I鈥檝e been able to meet several pharmacists who graduated from 蓝莓视频.鈥
Sonam Dhuna, Rx2020, is one of these alumni. Sonam is the Manager of Clinical Programs with Walmart Canada, and she is responsible for leading and implementing clinical projects in the field and for creating clinical educational content for Walmart鈥檚 pharmacists.
Sonam was in Sara鈥檚 position just a few years ago; in 2019, she completed her third co-op work term with Walmart Canada. After graduation, she reached out to former coworkers and eventually was invited to apply for a management position.
鈥淚 knew I wanted a role in professional services or operations post-graduation,鈥 Sonam says. 鈥淚 was proud to accept a position with Walmart and be in a management role in professional services less than four months after becoming licensed as a pharmacist.鈥
Sonam was the point person for the pediatric vaccine clinic held on Sara鈥檚 birthday. She and her team put the clinic together in less than a week, leading everything from vaccine handling and storage, to scheduling training and security, to event planning, and decorations.
鈥淚t was important for us to make the environment comfortable for the children,鈥 she says. 鈥淲e had staff in costumes, yellow smiley balloons, plush toys and juice boxes to provide to children post-vaccination.鈥

The clinic is just one example of the many projects Sonam spearheads in her role. As a lead on the professional services team, she also gets to collaborate with the two co-op students Walmart hires every term.
鈥淎s a recent grad, I鈥檓 always excited to meet our co-op students,鈥 she says. 鈥淥ur students have been helpful in many of our clinical initiatives, and we are lucky to have them. I always encourage our students to be creative, think outside the box, and think of ways to improve any inefficiencies in the pharmacy.鈥
Both Sara and Sonam agree that a role in a corporate environment allows them to use their knowledge and have a big impact.
鈥淵ou鈥檙e able to contribute so much,鈥 Sonam reflects. 鈥淓ven when I was on co-op, I remember thinking about how much I achieved in a short span of four months. I was making a difference in pharmacy and making patients鈥 lives better.鈥
Sara agrees. The role is her first foray into the corporate world, and it鈥檚 changed her outlook on pharmacy.
鈥淚t鈥檚 a unique avenue and co-op is a great chance to explore this type of behind-the-scenes experience,鈥 she says. 鈥淕o for the opportunity 鈥 whether it鈥檚 a non-traditional work term or a vaccine clinic on your birthday 鈥 try something new and take on the leadership position. You won鈥檛 regret it.鈥