The Davis Centre and Dana Porter service desks will be closed from 4:30 p.m. on December 22, 2021 to January 3, 2022.ÌýThese service desks will open January 4, 2022 with regular hours.
The Village 1 service desk will close at 4:30 p.m. December 23 and will open January 2, 2022 with regular hours.
What’s happening?ÌýThe UW Microsoft 365 Automation Platform will be upgraded from .NET Core 3.1 to .NET 6.ÌýIST uses this system to streamline the following automation processes:
When is this happening?ÌýThe Microsoft 365 Automation Platform will be upgraded on Tuesday, November 23.
Why is this happening?ÌýThis upgrade will allow for continued development and software support from the vendor until the end of 2024. This upgrade will also provide platform feature enhancements such as:Ìý
What is the impact?ÌýNo impact is expected for the automation processes listed above. IST will closely monitor these automation processes after the upgrade to ensure no unexpected issues arise.Ìý
Questions or concerns? Please contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor 519-888-4567 ext. 44357.Ìý
Resolved (November 8, 4:00 p.m.):ÌýAll incoming and outgoing calls should be working as expected again.ÌýA faulty T1 card on the Avaya PBX was replaced and all service has returned to normal.
Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca.
What is happening?ÌýAn issue isÌýintermittently affecting incoming and outgoing calls from all campus telephone systems. Bell has been contacted to assist in troubleshooting and we have a technician on site attempting to maintain service until resolution. Additional details will be shared when available.
Questions or concerns?ÌýPlease contact the IST Service Desk, helpdesk@uwaterloo.ca.
Resolved:ÌýA common and routine networking change had an unexpected broken outcome that resulted in a number of IST managed servers going offline. The change has been reverted. IST is following up with the vendor.
What was the impact?ÌýUsers may have been unable to access a number of services including Skype for Business, Git, and Jira.
When did this happen?ÌýWednesday, October 13 between 11:30 a.m. and 12:25 p.m.
Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.
°Â³ó²¹³ÙÌý¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?ÌýWebexÌýusers may have received an email entitled ''Convert to Enterprise Account' fromÌýwebex_comm@webex.com. ThisÌýisÌýa legitimate email fromÌýWebex.ÌýNo user actionÌýisÌýrequired for UWÌýWebexÌýusers; there is no impact and no service disruption.
°Â³ó²âÌý¾±²õÌý³Ù³ó¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?ÌýTheÌýWebexÌýsystemÌýisÌýtryingÌýtoÌýclear up inconsistencies between users logging in withfriendly email addresses (e.g.Ìýfirstname.lastname@uwaterloo.ca) instead ofÌýusername@uwaterloo.ca.
Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.
Resolved (October 7, 1:35 p.m.):ÌýUsers should be able to connect to the wireless network again. Wireless controllers were rebooted to mitigate a suspected bug. IST will follow up with the vendor to determine the root cause of the outage.Ìý
What is happening?ÌýUsers may be unable to connect to the wireless network. IST is investigating.
Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.ca, ext. 44357.
What is happening?ÌýQuest will be unavailable on Wednesday, October 13 between 6:30-9:00 a.m. EDT due to scheduled maintenance.
Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.
What is happening?ÌýAs part of theÌýMicrosoft 365 email investigation recommendation, alumni Mailservices email accounts and some Exchange (Connect) accounts will be moved to Microsoft 365. During this time, Information Systems & Technology (IST) will also move email from Mailservices to Connect for a small group of users that have not yet migrated to Microsoft 365; their email accounts will not be moved to M365 at this time.
When is this happening?ÌýBetween Friday, October 15 after 4:30 p.m. and Friday, November 12, 2021.
What do I need to do?ÌýNo action is required.
Support resources:
Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca.
What is happening?ÌýEmergency maintenance will be performed on the wireless network.
What is the impact?ÌýUsersÌýmay experience interruptions when using the Wi-Fi service. Users in residence may experience interruptions to Wi-Fi, and to wired connections where devices are connected directly to access points.
When is this happening?Ìý
Why is this happening?ÌýThe purpose of this maintenance is to apply software patches.
Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.
Resolved (October 12, 1:20 p.m.):ÌýThe 'UniversityOfÀ¶Ý®ÊÓƵ' Captive Portal for guest Wi-Fi is now working as expected.
Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.
What is happening?ÌýSome users may be experiencing issues when trying to access theÌý'UniversityOfÀ¶Ý®ÊÓƵ' Captive Portal for guest Wi-Fi. IST is investigating.Ìý
When did the issue start?ÌýMonday, September 20 aroundÌý7:00 a.m.
Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.