Publications
Proceedings of the 11th Annual International Conference on SIGDOC '93. Software usability: choosing appropriate methods for evaluating online systems and documentation. Retrieved from
. (1993). Proceedings of the 10th annual international conference on Systems documentation - SIGDOC '92. Navigating online information.
. (1992). Human-Computer Interaction. Finding Information on a Menu: Linking Menu Organization to the User's Goals. Retrieved from
. (1989). Reading Research Quarterly. Models for the Design of Instructional Text.
(1989). Human-Computer Interaction. Finding Information on a Menu: Linking Menu Organization to the User's Goals. Retrieved from
. (1989). ACM SIGCHI Bulletin. HELP FOR THE DESIGNERS OF ONLINE HELP SYSTEMS.
. (1988). A description and evaluation of three computer-assisted learning authoring devices. COMPINT'85: Computer-Assisted Technologies Conference Proceedings.. Retrieved from
. (1985).