Publications
Technical Communication. Re-engineering online documentation: Designing examples-based online support systems. Retrieved from
. (1999). Technical Communication. Re-engineering online documentation: Designing examples-based online support systems. Retrieved from
. (1999). ACM Journal of Computer Documentation. Intentionality and other �nonsignificant� in issues learning.
. (2000). IEEE Transactions on Professional Communication. Active and interactive learning online: a comparison of Web-based and conventional writing classes. Retrieved from
. (2000). IEEE Transactions on Professional Communication. Active and interactive learning online: a comparison of Web-based and conventional writing classes. Retrieved from
. (2000). New Directions for Teaching and Learning. Assessing the usability of on-line instructional materials.
. (2002). Proceedings of the Human Factors and Ergonomics Society Annual Meeting. On the Reading of Product Owner's Manuals: Perceptions and Product Complexity.
. (2002). Innovative Approaches to Teaching Technical Communication. A Pedagogical framework for faculty-student research and public service in technical communication. Retrieved from
. (2004). Proceedings of the 24th annual conference on Design of communication - SIGDOC '06. Research issues in the design of communication.
. (2006). Proceedings of the 25th annual ACM international conference on Design of communication - SIGDOC '07. What is design of communication?.
. (2007). SIGDOC'07: Proceedings of the 25th ACM International Conference on Design of Communication. Triangulating communication design: Emerging models for theory and practice. Retrieved from
. (2007). SIGDOC'07: Proceedings of the 25th ACM International Conference on Design of Communication. Triangulating communication design: Emerging models for theory and practice. Retrieved from
. (2007). Proceedings of the 26th annual ACM international conference on Design of communication - SIGDOC '08. Panel design of communication.
. (2008). SIGDOC 2008 - Proceedings of the 26th ACM International Conference on Design of Communication. Communication design and theories of learning. Retrieved from
. (2008). SIGDOC 2008 - Proceedings of the 26th ACM International Conference on Design of Communication. Communication design and theories of learning. Retrieved from
. (2008). SIGDOC'09 - Proceedings of the 27th ACM International Conference on Design of Communication. Multidisciplinarity and 21st century communication design. Retrieved from
. (2009). SIGDOC'09 - Proceedings of the 27th ACM International Conference on Design of Communication. SIGDOC'09 - Proceedings of the 27th ACM International Conference on Design of Communication: Foreword. Retrieved from
. (2009). SIGDOC 2010 - Proceedings of the 28th ACM International Conference on Design of Communication. Social media for sustainable engineering communication. Retrieved from
. (2010). SIGDOC 2010 - Proceedings of the 28th ACM International Conference on Design of Communication. Reviewing the research on distance education and e-learning. Retrieved from
. (2010). SIGDOC'11 - Proceedings of the 29th ACM International Conference on Design of Communication. The evolution of communication design: A brief history of the ACM SIGDOC. Retrieved from
. (2011).