@book {13827,
	title = {Innovative Approaches to Teaching Technical Communication},
	series = {A Pedagogical framework for faculty-student research and public service in technical communication},
	year = {2004},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-84901119722\&partnerID=MN8TOARS},
	author = {Mehlenbacher, B. and Dicks, R.S.}
}