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Tuesday, August 3, 2021

Teams voice conferencing licenses are currently unavailable – August 3

Resolved (August 4, 12:04 p.m.):Voice licensing for users is currently being processed and restored. All licenses will be restored over the next several hours.

  • Users will be able to use voice conferencing again once licenses have been restored.
  • Users may receive another email confirmation once their license has been reapplied. This is a legitimate email; no action is required.

Questions or concerns?Please contact the IST Service Desk,helpdesk@uwaterloo.ca, ext. 44357.

What is happening?Teams voice conferencing licenses are currently unavailable.

What is the impact?Users are unable to create new Teams meetings using a telephone number. This issue does not impact any other features in Teams or Skype.

IST is working with the vendor to resolve the issue.

Questions or concerns?Please contact the IST Service Desk,helpdesk@uwaterloo.ca, ext. 44357.

Thursday, July 22, 2021

Zoom now available for University of ݮƵ employees and students

Please share with employees and students in your department.

What is happening?The campus-wide Zoom license is now available for employees and students; pro/educational licenses are available for employees and graduate students, and basic licenses are available for undergraduate students.

  • IST is continuing to migrate existing University of ݮƵ Zoom users to the campus-wide license.
  • The integration of Zoom with LEARN is currently underway and is expected to be complete during the first week of August.

If you do not have an existing Zoom account:Faculty, staff, and students can create an account by going to,clicking Sign In, and logging in with theirusername@uwaterloo.caԳپ.

If you have an existing Zoom account: Migrate your account to the campus-wide license using the steps below.

  1. If your Zoom account username is notusername@uwaterloo.ca,.
  2. Go toand click 'Sign In'. Enter yourusername@uwaterloo.calogin credentials. The first time you login, you will be asked to migrate your existing account. Follow the prompts to migrate your account.
  3. If you have a paid Zoom account, Zoom will update your account balance andyou can request a refundby calling Zoom Support:+1.888.799.9666ext2.

Notes:

  • The ability to log in with Zoom credentials will be disabled at a later date and users will be required to log in with their University of ݮƵ credentials.
  • To optimize the reimbursement of your remaining account balance,it is recommended that you create oras soon as possible.If you have an upcoming Zoom event, you can create or migrate your Zoom account at your convenience after the event date.

Additional resources

Questions or concerns?Please submit to theIST Service Desk,helpdesk@uwaterloo.ca.

Wednesday, July 21, 2021

Resolved: Wireless authentication issues - July 20-21

Resolved:Users may have been unable to authenticate when connecting to the eduroam and UniversityofݮƵ wireless networks from 11:00 p.m. on July 20 to 8:00 a.m. on July 21. The issue has been resolved; users should be able to access the wireless networks again.

Questions or concerns?Please contact the IST Service Desk,helpdesk@uwaterloo.ca, or 519-888-4567 ext. 44357.

Monday, July 12, 2021

N: drive service end-of-life - April 2023

Whatishappening?The individual usernetworkdrive(N:drive) service willno longer be offered by IST after April 2023. OneDrive will replaceN:driveas the centrally supported user file storage tool.

  • In preparation for this change, usersin Academic Support Units withIST-managed Windows machines will be migratingfromN:driveto OneDrive during the Spring 2021 term, as part of theMigratingN:drives to OneDrive Project. Academic Support Unit migrations are expected to be complete by mid-September 2021.
  • Participating faculties ready to begin N: drive to OneDrive migrations canfor assistance.

Whenisthishappening?April2023,between Winter and Spring terms.

Whyisthishappening?In comparison toN:drive,OneDrive offers a more user-friendly and robust file storage solution.With 5 TB of storage,OneDrive offers a significantly greater amount of storage space compared to theN:drive.OneDrive also allows users to access, share, and collaborate on files from anywhere on any device. VisittheMigratingN:drives to OneDrive Project page​for more benefits.

Additional Resources

Questions or concerns?Please contactAndrew McAlorum (amcalorum@uwaterloo.ca)

Friday, July 9, 2021

Shibboleth server upgrade from version 4.0.1 to 4.1.2 - July 20

Whatishappening?ShibbolethSAML identity provider (https://idp.uwaterloo.ca/), one of the University’s application authentication tools,isbeing upgraded from version4.0.1 to 4.1.2.

Whenisthishappening?The upgrade will start on Tuesday, July 20 at 7:00 a.m. and will take a few hours to complete.

Whatisthe impact?

  • During the upgrade, the service should remain largely available. Some authentications may fail when service nodes are taken offline or returned to service.
  • After the upgrade, users accessing Shibboleth supported applications will be redirected to authenticate using the ADFS login page.

Whatdo users need to do?Owners ofShibbolethsupported applications should test each application’s authentication after the maintenance time above. Anyissues found during testing should be reported tort@uwaterloo.ca.

Questions or concerns?Pleasecontact theIST Service Desk,helpdesk@uwaterloo.ca, ext. 44357.

Tuesday, May 18, 2021

Basic Authentication to be disabled for Microsoft 365 mailboxes – July 15

Update (June 28, 9:45 a.m.):

What is happening?Basic Authentication, a less secure authentication method, will be disabled for Microsoft 365 mailboxes.

Why is this happening?

  • Basic Authentication is being removed by Microsoft.

  • The change from Basic Authentication to Modern Authentication will require Microsoft 365 mailboxes to use two-factor authentication (2FA), which will help improve the security of the mailboxes and prevent unauthorized access.

When is this happening?Thursday, July 15.

What is the impact?This process may take up to 24 hours to take effect. Mailboxes will continue to be available.

What do I need to do?

  • If you are using anup-to-date, there should be no impact.

    • Mostissues can be resolved by.

  • If you are using an older mail client or one that does not support modern authentication, you may:

    • Update or switch to a.

    • Linux users should consider usingor the web client,.

    • If Mac OS users are using anout-of-dateOS, they may receive a “Can’t connect to the account “Exchange”.” error message indicating the username or password was incorrect. If this occurs, you may upgrade your Mac OS orand access your mailbox via the web client,.

    • If unable to upgrade your mail client,and access your mailbox via the web client,.

Questions or concerns?Please submit to the IST Service Desk,helpdesk@uwaterloo.ca.

Update (May 25, 8:50 a.m.):This work is being rescheduled for a later date; more details will be provided once available.

Questions or concerns?Please contact theIST Service Desk,helpdesk@uwaterloo.ca, ext. 44357.

What is happening?Basic Authentication will be disabled for Office 365 mailboxes.

Why is this happening?Basic Authentication is being deprecated by Microsoft. Disabling basic authentication will stop O365 mailboxes from bypassing multi-factor authentication, which will prevent unauthorized logins to mailboxes.

When is this happening?Basic Authentication for Office 365 mailboxes will be disabled on Tuesday, May 25. Please note the disabling process will take approximately one hour to run and the change can take up to 24 hours to take effect.

What is the impact?Some users may experience issues with accessing mailbox features after the change is made on the above date. Most issues can be resolved by removing and re-adding your mail account to the mail client. If you experience persisting issues, please submit a ticket tort@uwaterloo.ca.

Questions or concerns?Please submit to the IST Service Desk,helpdesk@uwaterloo.ca.

Friday, May 14, 2021

WCMS 3 Rebuild project: Invitation to participate in beta 2 testing phase

What is happening?As we continue to move development of our new WCMS 3 website environment forward, we would like to invite you to participate in the next part of our testing strategy, the beta 2 testing phase.

What is beta testing?Beta testing provides a structured approach to testing the features and functionality of WCMS 3,helpingtoidentify bugs/issues/unexpected behavioursthat cannot be caughtthroughautomated testingprocesses.

How long is the beta 2 testing phase?The beta 2 testing phase will take place between May 19 and June 8, 2021.

Who can participate in beta 2 testing?This testing phase is open to members of the University Community who have completed the WCMS for Content Maintainers (WCMS 2) training course.

What can I expect during this testing phase?

  • Beta 2 websites will be built in thePantheon environmentand will not contain any content.
  • You may choose torebuilda WCMS 2 website in WCMS 3 for the following reasons:
    • You want to rebuild a small site to familiarize yourself with the new platform.
    • You want to revamp an existing site entirely.
    • You have a non-standard (FDSU) site that you are eager to get in WCMS 3 and feel the current functionality will cover your use case (Reminder: only standard FDSU sites and some single-page site functionality will be supported in WCMS 3 at launch).
  • Alternatively, you may choose to begin building a brand-new website in WCMS 3.
  • Migration of WCMS 2 websites to WCMS 2 is not supported at this time.
  • WCMS 3 training notes will not be available during this testing phase.
    • Support requests may be submitted towcms@uwaterloo.ca.
    • Training and support resources, and information on completing required WCMS 3 training courses, will be shared when ready.
  • Websites built during beta 2 testing are eligible to move from development to the live Pantheon environment on or after June 29, 2021.

How do I participate in beta 2 testing?

You may submit a request to.

Notice a bug or issue with your site?Please submit any bugs and/or issues using the reporting form,/building-the-next-wcms/wcms-3-bug-report-form

Questions or concerns?Please submit to the team viawcms@uwaterloo.ca.