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Update (October 6, 11:25 a.m.):

What is happening?ÌýThe Cisco AnyConnect VPN Client will be updated to version 4.10.

When is this happening?ÌýWednesday, October 13. The client software will automatically be updated for users connecting to the VPN after 7:00 a.m.

What is the impact?ÌýSome end-of-life operating systems will no longer be officially supported.

What do users need to do?ÌýEnsure you are using a supported OS version:

• Windows: version 8.1 or newer
• Mac: version 10.15 or newer

Why is this happening?ÌýThe updated client contains critical security fixes and enhancements.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýThe University’sVPN tool AnyConnect will be upgraded to version 4.10.

When is this happening?

• The upgrade for IST-managed machines will take place on Thursday, September 23 at 11:00 p.m.
• The upgrade for unmanaged machines will take place on Wednesday, October 6 at 7:00 a.m.

What is the impact?ÌýUsers of unsupported operating systems will no longer be able to run AnyConnect.ÌýInformation Systems & Technology (IST) has identified that the operating system (OS) on the computer/device you used to connect to the University’s VPN recentlyÌýmayÌý²ú±ðÌýout of date.Ìý

What do I need to do?ÌýYou must update the operating system on your computer/device in order to use the VPN tool.

• On a Mac, ensure you are running version MacOS 10.15 (Catalina) or newer: Click Apple icon > About this Mac
• On a PC, ensure you are running version 8.1 or newer: follow these instructions to see which version of Windows operation system you are running,Ìý

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca.

What is happening?ÌýUpdated versions of theÌýWatSAFEÌýDesktop Notification tool, for both Windows and Mac, are now available.Ìý

What do users need to do? 

• If your machine is managed by IST, the new Windows client is available through SCCM.
• If your machine is not managed, please see the appropriate IST knowledge base article for steps on downloading and installing the new client

Managed machines outside of IST: ÌýIf you are responsible for managing a group of Windows or Mac machines, you may request a package-based deployment version via the Jira Service Management help portal,Ìý.Ìý

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca.

Resolved (Sept 21, 10:10 a.m.):ÌýThe issue has been mitigated; users should be able to authenticate and connect to the wireless network again.

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýUsers may be experiencing authentication timeouts when attempting to connect to the wireless network. IST is investigating.Ìý

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýDuo Mobile will be releasing a redesigned version of the Duo Mobile two-factor authentication app for iOS and Android (versionÌý4.0.0).Ìý

When is this happening?ÌýThere will be a rolling release of Duo Mobile version 4.0.0:

• For iOS: betweenÌýOctober 11 and October 18
• For Android: betweenÌýOctober 11 and October 15

What is the impact?ÌýUsers will see a redesigned Duo Mobile app once the app is updated in the above timeframes. No user action is required; there will beÌýno significant functional change in the Duo Mobile app.

Additional resources

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýTeamsÌýwebinars,ÌýMicrosoft's tool for hosting secure and interactiveÌýwebinars, has beenÌýenabled for all University members with an active Microsoft Teams license.Ìý

How are TeamsÌýwebinars different from Teams meetings?Ìý

Resolved (September 15, 8:12Ìýa.m.):ÌýUsers should be able to authenticate when connecting to eduroam again.ÌýIST has implemented a targeted mitigation while the vendor provides a software patch to fix a bug in the authentication service.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýUsers may be experiencing authentication issues when connecting to eduroam.ÌýIST is investigating.Ìý

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

Resolved (Aug 27):ÌýMicrosoft has successfully deployed a fix to restore OneDrive for Business storage limits. OneDrive for Business storage limits should be restored to 5TB by 6:00 p.m. today.Ìý

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýUsers may be seeing OneDrive for Business storage limits that are lower than expected. Microsoft is aware of the issue and is working on deploying a fix. More information will be provided once available.Ìý

Questions or concerns?ÌýPlease contact theÌýIST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýIn preparation for theÌýÌýannounced by Atlassian on October 16, 2020, users and spaces on the on-premises ConfluenceÌýinstanceÌý(wiki.uwaterloo.ca)Ìýare being migrated to Confluence Cloud (uwaterloo.atlassian.net).Ìý

When is this happening?ÌýOn-premises Confluence users and spaces will be migrated to Confluence Cloud betweenÌýSeptember 29 and November 1. IST Client Services staff will reach out to owners of on-premises Confluence spaces to schedule a migration date and time.Ìý

Why is this happening?

• Atlassian removed the ability to purchase new on-premises licenses on February 2, 2021.ÌýAdditional users cannot be added to the on-premises Confluence instance once the existing license limit has been reached.Ìý
• In order to downgrade the number of on-premises licenses, users need to be migrated before February 2, 2022.
• Atlassian has announced that support for all Atlassian server products will end on February 2, 2024.

What is the impact?Ìý

• Once migrated, Confluence URLs will begin withÌýuwaterloo.atlassian.net instead ofÌýwiki.uwaterloo.ca.Ìý
• Migrated Confluence pages will continue to use the legacy editor by default.ÌýConfluence content editors also have the option toÌý.Ìý

• • There is no impact if you choose to continue using the legacy editor.Ìý
  • Some legacy editor features will no longer work if you convert the page to use the new editor. For a full listÌýof legacy editor features and conversion impacts, please see:Ìý

What do users need to do?Ìý

• During your scheduled migration time, please log out of Confluence and do not add or edit content.
• Once migrated, WCMS content editors will need to update all links to on-premises Confluence spaces (wiki.uwaterloo.ca) with the new Confluence Cloud linksÌý(uwaterloo.atlassian.net).

Additional Resources

Questions or concerns?ÌýPlease contactÌýAndrew McAlorum (amcalorum@uwaterloo.ca)

What is happening?ÌýExchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period.Ìý

When is it happening?ÌýSunday,ÌýAugust 15ÌýtoÌýFriday,ÌýAugust 20Ìý- between 9:00 and 10:00 p.m. each night.

Why is it happening?ÌýTo upgrade Exchange software with theÌýlatest updates.

Who will it impact?ÌýUsers that are actively connected to an ExchangeÌýserver when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert about being redirected to autodiscover.uwaterloo.ca. This is normal behavior and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions.ÌýThis maintenance will not impact mailboxes that are in Microsoft 365.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

Resolved (August 4, 2:38 p.m.):ÌýEmails for past Outlook meeting requests were sent as a result of theÌýrestoration of Teams voice conferencing licenses. All voice conferencing licenses have been restored; users should no longer receive these emails.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca, ext. 44357.

What is happening?ÌýUsers may have received email notifications for past Outlook meeting requests yesterday between 5:00 p.m. and 5:15 p.m. IST is investigating with the vendor.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.ca, ext. 44357.