What is happening?ÌýThe IST Service Desk will beÌýpiloting Social Intents as a replacement for the existing service desk live chat tool.
Why is this happening?ÌýThe end-of-life date for the existing live chat tool, PHP Live, is August 1, 2021. More information about migrating from PHP Live to Social Intents will be provided to PHP Live users once the pilot is complete.
When  is  this  happening? TheÌýIST Service DeskÌýwillÌýbeÌýpilotingÌýSocial Intents fromÌýAprilÌý5,Ìý2021Ìýto April 30, 2021.
What will change for users?ÌýOn April 5, links toÌýtheÌýIST Service DeskÌýliveÌýchat on the IST websiteÌýwill be redirected to go toÌýthe Social IntentsÌýchat widget.
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Users who contact the IST Service Desk viaÌýliveÌýchat willÌýsee a different chat interface.
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Users willÌýbe prompted toÌýprovide their name, email, andÌýa descriptionÌýof their issue before being connectedÌýto aÌýlive chat agent.
To learn more about Social Intents, visit theÌý.
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Questions or concerns? Please contact MattÌýHarford, mharford@uwaterloo.ca.