[revised dates] Skype Server Patching - March 12-17, April 2-8

Monday, March 8, 2021

°Â³ó²¹³ÙÌý¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?ÌýStandard Windows patching will be performed on theÌýSkypeÌýfor Business environment during the dates below.Ìý

°Â³ó±ð²ÔÌý¾±²õÌý³Ù³ó¾±²õÌý³ó²¹±è±è±ð²Ô¾±²Ô²µ?Ìý

  • Friday, April 2 at 10:00 p.m.
    • SkypeÌýEC2 pool will be failed over to the MC pool. All EC2 hosted users will be switched over to the MC pool.
  • Thursday, April 8at 10:00 p.m.
    • SkypeÌýEC2 pool will be brought back into service. Existing EC2 users will be failed back to the EC2 pool.

±·´Ç³Ù±ð:ÌýThe failoverÌýprocessÌýtakes approximately 30 minutes.

WhatÌýisÌýthe impact toÌýusers?ÌýUsersÌýwill disconnect and reconnect for each of the instances above, howeverÌýactive calls shouldÌýbeÌýunaffected.Ìý

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

Update (March 24, 1:50 p.m.): The Skype queue call issues have been resolved. Updated timelines for the remaining EC2 maintenance will be announced at a later date.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

Update (March 19, 10:47 a.m.):ÌýThe remaining work for Skype Server patching will be put on hold until the current Skype for Business issues are resolved. Some users in the Skype for Business MC pool may experience intermittent issues with Skype queue calls.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

Update (March 17, 2:05 p.m.):ÌýPart of the Skype Server patching originally planned for Friday, March 19 at 10:00 p.m. will now be performed today:

  • Wednesday, March 17 at 10:00 p.m.
    • Skype MC pool will be brought back into service. Existing MC users will be failed back to the MC pool.
  • Friday, March 19 at 10:00 p.m.
    • Skype EC2 pool will be failed over to the MC pool. All EC2 hosted users will be switched over to the MC pool.
  • Thursday, March 25 at 10:00 p.m.
    • Skype EC2 pool will be brought back into service. Existing EC2 users will be failed back to the EC2 pool.

±·´Ç³Ù±ð:ÌýTheÌýfailoverÌýprocess takes approximately 30 minutes.

What is the impact to users?ÌýUsers will disconnect and reconnect for each of the instances above, however active calls should be unaffected.

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.

What is happening?ÌýStandard Windows patching will be performed on the Skype for Business environment throughout various dates mentioned below. The work will be completed throughout the week that each pool is out of service.

When is this happening?Ìý

  • Friday, March 12 at 10:00 p.m.
    • Skype MC user pool will be failed over to EC2 user pool.Ìý All MC hosted users will be switched over to the EC2 pool.
      Ìý
  • Friday, March 19 at 10:00 p.m.
    • Skype MC pool will be brought back into service. Existing MC users will be failed back to the MC pool.
    • Skype EC2 pool will be failed over to the MC pool.Ìý All EC2 hosted users will be switched over to the MC pool.
      Ìý
  • Thursday, March 25 at 10:00 p.m.
    • Skype EC2 pool will be brought back into service. Existing EC2 users will be failed back to the EC2 pool.

±·´Ç³Ù±ð:ÌýThe failoverÌýprocessÌýtakes approximately 30 minutes.
Ìý

What is the impact toÌýusers?ÌýUsersÌýwill disconnect and reconnect for each of the instances above, howeverÌýactive calls shouldÌýbeÌýunaffected.Ìý

Questions or concerns?ÌýPlease contact the IST Service Desk,Ìýhelpdesk@uwaterloo.caÌýor ext. 44357.