
Running a vaccine clinic? There’s an app for that
Engineering PhDstudentRyan Tennantdeveloped anapp to improveworkflow in vaccineclinics
Engineering PhDstudentRyan Tennantdeveloped anapp to improveworkflow in vaccineclinics
By Alana Rigby School of PharmacyRyan Tennantis interested inbridginghealth careand engineering. From co-op terms and research projects at Sunnybrookand Sick Kids hospitals todevelopinga medical deviceat acompany in Switzerland,he’s always lookingto usehisbiomedicalengineeringeducationto improvethe world around him.
>Ryan Tennant
> PhD Student
“Given mybackground, myco-supervisor professorCatherineBurnsand I met withpharmacy professorKelly Grindrod andMosesTetui,herpost-doc researcher,” saysTennant.“The clinic had just opened, and Kelly describedsome of theworkflowchallengesinvolved.Iquicklysawthata human factors perspective couldhelpsupport thevaccine roll-outin the region.”
TheHSCClinic gives the Pfizer-BioNTechCOVID-19vaccine, meaning it hasa complex workflowdue tothevaccine’stemperatureand dilution requirements.Combine this with the ever-evolvingguidelines around who is eligible for a vaccine, where vaccines are available and whether walk-in appointments aresupported,anddesigning the most efficient clinic becomes more challenging.
“In some ways, running a clinicis like a math problemthat you’redoingover and over again because your inputskeep changing,”Tennantsays. “Talking to the staffand observing theirtasks, Ilearnedabout severalvariablesthatcaninfluence thefinal outputof the equation.”
Thebiggest challenge Tennant observedwas the potential for wasted vaccine. Once avialofthePfizervaccine ispunctured,itmust be used withinasix-hour window.Whileconsideringseveral variables, the clinic teammakescriticaldecisions aboutopeningextra vials.To make decisions, thestaffmusttrack and communicate information acrossmultipleteams, includingthe volunteers and check-in staff who coordinate patient flow,the security staff tracking walk-ins,thepharmacyteam that prepares thevaccinesfor use and thevaccinationteam thatgets doses into arms.
Efficientand effectivecommunicationiscriticalto manage end-of-day dosedecisions, andTennantwasdeterminedtoprovidea solution.
“Theyneeded a digital tool that could be shared and updated in real time across all teams,” he says. “Something that putsall staffon the same pagewith respect to the numbers,automates their calculations andsupportshuman situational awarenessto helppredict their end-of-day doses.”
After observing regional clinics and speakingwithclinic staff,Tennantwent to workcoding.A weeklater, he had a prototype appto presentto theteamat the HSC Clinic. Since then, he’ssubmittedethics amendments, gathered feedback from the many partners involved in the clinic and rolled out updatesto improve usability.
The app is now in beta testing at the HSC Clinic and was recently piloted at the large Every Dose Counts vaccination drive.
“It’s a really simple app, but the reception has been overwhelmingly positive,” he says. “The app was designed to help alleviate the stress of end-of-day doses – to ensure that there are fewer or no doses that go unused.”
Tennantcontinues to improve the app and integrate new features that support clinic workflow. He is also working with the Region and other partners to explore rolling it out in other locations where it may be useful. The goal istoalso design a tool that is adaptable and may be of use in future vaccine rollouts.
“Working in partnership with the amazingnurses,pharmacists,clinicstaff and volunteers has beenaneye-openingexperience,”saysTennant, whoalso volunteersat theHSCClinic with his family.“I wouldn’thave been able to build this without their support and willingness to let me observe the ups and downs of their day.”
The research projectwas developed in partnership withthe Region anditsvaccine clinicsand with team members fromthe University of ݮƵ, Grand River Hospital,andSt. Mary’s Hospital.
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The University of ݮƵ acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.